What a project management tool needs from a tour tool
Triggers from what people did, or didn’t
Your app reports events, such as a project created or a teammate invited, with Cueston.track or through Segment. Audience rules then match people who did an event at least or fewer than some number of times in some days, or not at all; who finished or dismissed another tour; and who was first or last seen some days ago. See Who sees it.
Guests, members and admins see different things
Pass the role, permissions and plan when someone signs in. Guest tips go only to guests, admin tours only to admins, and upgrade banners only to plans without the feature. Save the groups you use often as segments, such as “trial owners in week one”, and reuse them on any item.
Guidance that survives weekly releases
Project tools ship often, and a release can move the element a tour step points at. Broken targets lists each step that couldn’t find its element, with the missing selector and how many people missed it, and workspace admins get a daily email. Try changes on your staging app before production, and roll back to the last good version in one click.
Out of the way while people work
Workspace limits cap how many pop-ups one person gets per visit and per day, and how long to wait between them; when several qualify, the highest priority goes first. Someone who closes guidance within 2 seconds twice in 14 days gets at most one pop-up a day until those closes are older. Tooltips and beacons don’t count toward the limits. See When and how often.
Help at the moment someone struggles
On paid plans, with the AI assistant on your site and friction detection turned on, Cueston notices struggle that rarely happens when things go well: clicking a disabled button, clicking the same thing again and again, going back and forth between pages. Stuck points lists where it happens, and you can turn each one into a tip that only the people who struggle there see. It records which signal happened, the element and the page, never what people type.
Proof it worked
Give the invite banner a goal, such as “teammate invited”, and hold back a control group of up to 50%. Cueston shows whether the people who saw it reached the goal more often, and whether the difference is significant at 95% confidence. See Goals and experiments.
Every language your customers work in
Guidance can be in 11 languages, translated by hand, by machine as a first draft, or through a CSV or XLIFF file for your translators. See Languages.
When Cueston isn’t the right fit
- You’re rolling out a project tool you bought to your own company. Cueston runs where you can add its script, which means a product you build. For software you bought, look at a digital adoption platform that runs as a browser extension.
- Most of your users work in your native mobile app. Cueston is for web apps.
Frequently asked questions
Can invited teammates get a different start from the person who signed up?▾
Yes. Pass something that tells them apart when someone signs in, such as a guest role or a custom attribute like joined_by: "invite", and combine it with first seen less than 7 days ago. The person who signed up gets the setup checklist; everyone invited later gets a short tour of the page they land on.
Can we nudge people who haven’t invited their team?▾
Yes. Your app reports an event, for example with Cueston.track("teammate invited"), and a banner’s audience rule says the person did it fewer than 2 times in the last 7 days. Once they invite, they stop matching and the banner stops showing.
We ship every week. Will tours break?▾
Tour steps point at elements on the page, so point them at elements with a stable id or data attribute. When a step can’t find its element, Cueston lists it under Broken targets with how many people missed it, and emails workspace admins daily. Every published version is kept, so you can roll a change back.
Can we announce new features inside the product?▾
Yes. Announcements are a changelog inside your product: a headline, the news, an optional image and a button that opens a page or starts a tour. They’re listed in the help hub’s What’s new feed and can also show once as a banner or pop-up. Nobody sees one before its publish date, so you can prepare it ahead of the release.
Will guidance get in the way of people’s work?▾
You set the limits: how many pop-ups one person gets per visit and per day, and how long to wait between them. Someone who closes guidance within 2 seconds twice in 14 days gets at most one pop-up a day. Tooltips and beacons don’t count toward the limits.
How much does it cost for a project management tool?▾
Paid plans are $39, $79 and $199 a month, billed yearly, and each includes a number of monthly active users across all your customers. Everyone your app identifies counts once in a month they visit, guests included, so estimate from the people who sign in each month. There’s also a free plan, and the pricing page lists what each plan includes.
Can we use Cueston to roll out a project tool we bought?▾
No. Cueston shows guidance in apps where you can add its script, which means a product you build. To guide your own team through software you bought, you need a digital adoption platform that runs as a browser extension on their computers.