What HR software needs from a tour tool
Targeting by role and permissions
Your app tells Cueston who is signed in with one call (Cueston.identify), passing the role, permissions and plan it already knows. Every tour, tooltip and checklist can then match all or any of up to 20 rules: role is manager, permissions include payroll, a plan with performance reviews, or a custom attribute such as country. See Who sees it.
People data stays out of Cueston
The traits you pass for targeting are used in the browser and aren’t sent to Cueston. The snippet sets no cookies and doesn’t record keystrokes, form values, mouse movement or the screen. What it does keep, such as which guidance someone saw, the page address and their user ID, you can keep for anywhere from 30 to 1,095 days. When an employee makes a GDPR request, you can export or delete their data from the dashboard or the API. Page addresses are recorded, so keep personal data out of your URLs. The details are in Data handling.
Turn on identity verification too. Your server signs each user ID, so nobody can claim to be a colleague from the browser console.
Every language your customers’ employees speak
Guidance can be in English, Ukrainian, Polish, Spanish, Portuguese, German, Russian, French, Italian, Japanese and Chinese. Translate by hand, let machine translation write a first draft, or export a CSV or XLIFF file for your translators. People see their browser’s language, and English when there’s no translation. See Languages.
Customers on their own subdomains
If each customer has acme.your-hr-app.com, one allowed-domains entry, *.your-hr-app.com, covers them all, and a page pattern such as */time-off* matches on every one of them. See Allowed domains.
A second pair of eyes on every change
HR guidance often explains policy, so mistakes matter. Turn on approvals and every change to production needs a second person. Try changes on your staging app before production, and roll back to the last good version in one click if something slips through.
Fewer tickets for your customers’ HR teams
The help hub puts an AI assistant, checklists, what’s new and help articles behind one button. The assistant answers from your help docs and can point at the right button; it’s on every paid plan. Help articles in the hub are readable by anyone on the site, so keep internal policy out of them.
Proof it worked
Give a tour a goal, such as “time-off request submitted”, and hold back a control group of up to 50%. Cueston shows whether the people who saw the tour reached the goal more often, and whether the difference is significant at 95% confidence. See Goals and experiments.
When Cueston isn’t the right fit
- You’re rolling out an HR system you bought to your own employees. Cueston runs where you can add its script, which means a product you build. For software you bought, look at a digital adoption platform that runs as a browser extension for every employee.
- Your product is a native mobile app. Cueston is for web apps.
Frequently asked questions
Can employees, managers and HR admins see different tours?▾
Yes. Your app passes each person’s role and permissions when they sign in, and every tour, tooltip, checklist and banner has audience rules: role is manager, permissions include approving, plan, or any custom attribute your app sends. People who don’t match never see it.
Does Cueston see our customers’ employee data?▾
Not the data on screen. The snippet sets no cookies and doesn’t record keystrokes, form values, mouse movement or the screen, and the traits you pass for targeting stay in the browser. It records guidance events, such as a tour step seen, with the page address and the user ID your app passes. You choose how long that is kept, from 30 to 1,095 days.
Can we answer an employee’s GDPR access or deletion request?▾
Yes. Look the person up by user ID in Settings, Data & privacy, then download what’s stored as JSON or delete it. The same export and delete are in the API, so your own privacy tooling can call them.
Does it work when each customer has their own subdomain?▾
Yes. One allowed-domains entry such as *.your-hr-app.com covers every customer’s subdomain, and page patterns with wildcards match the same page on all of them.
Which languages can guidance be in?▾
English, Ukrainian, Polish, Spanish, Portuguese, German, Russian, French, Italian, Japanese and Chinese. Each person sees their browser’s language when there’s a translation, and English otherwise.
How much does it cost for an HR product?▾
Paid plans are $39, $79 and $139 a month, billed yearly, for up to 500, 5,000 and 50,000 monthly active users. In HR software that includes employees, so estimate from the people across all your customers who use it in a month. There’s also a free plan with one live item of each kind.
Can we use Cueston to roll out an HR system we bought?▾
No. Cueston shows guidance in apps where you can add its script, which means a product you build. To guide your own employees through software you bought, you need a digital adoption platform that runs as a browser extension on their computers.