Product agent · Stuck users

Help people the moment they get stuck

The product agent notices the kind of struggle that rarely happens when things go well, offers help with the exact control, and collects every place it happens so you can fix it with a tip and see whether the tip worked.

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  • Lines&Frames
  • GNGR
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  • FreshTricks
  • Geek Dynamic
  • Kiteframe
  • Morrowbit
  • Ochreline
  • Tandemly

What you get

  • Notices struggle

    Clicks on disabled buttons, clicks that do nothing, errors right after a click, menus opened and closed again and again, and going back and forth between the same pages.

  • Offers help with that control

    "Stuck on Export?" appears next to the help button, and Get help asks the agent about that control for them.

  • Tips you can measure

    10% of the people who get stuck don't see the tip, so you see how many got unstuck with it and without it.

How it works

From an idea to live guidance, without waiting on a release.

  1. Turn on friction detection

    Switch it on in AI config. Your app needs no code changes.

  2. Let stuck points fill up

    A place becomes a stuck point once 3 or more visits struggled there in the last 7 days.

  3. Write the tip with AI

    It drafts a short tip from the page, the element, your help docs and what people asked there. Edit anything that isn't right.

  4. Publish and measure

    The tip becomes a tooltip that shows only when someone struggles there, at most 3 times per person, 3 days apart.

What's included

Pauses tips that don't help
A tip is unpublished overnight if people got unstuck no more often with it than without it, or most closed it right away.
You choose how pushy it is
When someone seems stuck, offer help with the control, only pulse the help button, or just log it.
Quiet pages
List pages like billing or deleting an account where the agent never offers help on its own.
Grouped pages
Addresses with ids, like /projects/42/settings, are grouped together as /projects/*/settings.
Not a problem
Hide a stuck point you don't want to act on, and bring it back any time.
Privacy
It only sends which signal happened, the element's selector and the page path. Never what people type.

Questions

Launch, Ascent and Orbit. See [plans](/pricing).

See it on your own product

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