AI guidance
Answer how-to questions inside your product
AI guidance puts an assistant on your site. Your users ask how to do something, and it answers from your product's real interface and your help content, and can point at the right button.
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What you get
Answers from your product
The assistant knows the buttons, fields and menus you add as UI elements, plus your help docs and published guides.
Finds where people get stuck
Friction detection notices clicks on disabled buttons, clicks that do nothing and errors after a click, and lists them as stuck points.
Tips you can measure
Turn a stuck point into a tooltip. 10% of stuck people don't see it, so you can compare how many got unstuck with and without it.
How it works
From an idea to live guidance, without waiting on a release.
Teach it your interface
Scan pages with the Chrome extension to add their buttons and fields to UI elements. The snippet also learns them from clicks.
Add help docs
Add articles that ground the assistant's answers in your help content.
Turn on the features
In AI config, switch on the chat widget and, if you want, friction detection. Your site needs no code changes.
Improve it
Check Quality for low-confidence questions, then scan the page or add the missing doc.
What's included
- Quality view
- Confidence, how the assistant responded, questions it wasn't sure about, and which pages lack elements or docs.
- Stuck points
- A place becomes a stuck point once 3 or more visits struggled there in the last 7 days. See Stuck points.
- Privacy
- For stuck points, it only sends which signal happened, the element's selector and the page path. Never what people type.
- You choose how pushy it is
- When someone seems stuck, offer help with that control, only pulse the help button, or just log it. Mark quiet pages like billing where it never offers help.
- Pauses tips that don't help
- A tip is unpublished overnight if people got unstuck no more often with it than without it, or most closed it right away.
- Lives in the help hub
- The assistant can appear as the Assistant tab of the help hub.
Questions
Every plan, with a monthly number of AI answers. Friction detection depends on your plan. See [plans](/pricing).
See it on your own product
Get a short walkthrough of Cueston on your app, or start free and build your first one today.