Whatfix is a digital adoption platform for enterprise teams. Its DAP adds flows, smart tips, pop-ups, beacons, launchers and task lists to web, desktop and mobile apps, for employees and for customers. It also sells Product Analytics (with session replay as an add-on) and Mirror, which clones an application for hands-on training. Pricing is a flat fee plus user licences, by quote.
Cueston is for SaaS teams guiding their own customers inside their own web app. It has tours, tooltips, banners, checklists, surveys and an AI chat that answers from your help docs, with prices on the website and a free plan.
| Feature | Cueston | Whatfix |
|---|---|---|
| Starting price | Free plan; paid from $39/month | Not published; sales quote |
| Priced by | Monthly active users | Flat fee plus users or monthly active users |
| Flows and tooltips | Yes | Yes |
| Checklists | Yes | Task lists |
| Surveys | Yes | Premium plan and up |
| Product analytics | For guides and events you send | Yes |
| Session replay | No | Paid add-on |
| Desktop and mobile apps | No | Yes |
When Whatfix is the better fit
- You’re training employees on software like a CRM, ERP or HR system, and want guidance on apps you don’t build.
- You need guidance in Windows or Mac desktop apps, or in mobile apps. Whatfix has plans for both; Cueston is web only.
- You want training simulations. Mirror lets people practise in a copy of the app, with AI role play and assessments.
- You want product analytics and session replay from the same vendor.
When Cueston is the better fit
- You’re guiding customers through your own SaaS product and want to set it up yourself.
- You want to start free and see the price before talking to anyone. Cueston’s paid plans start at $39 a month billed yearly; Whatfix doesn’t publish prices.
- You want to test whether a guide works. Hold back a control group and see results at 95% confidence on Ascent and Orbit.
- You want help offered when people struggle. Friction detection spots rage clicks, dead clicks and long pauses.
What each costs
Whatfix: not published. The DAP comes in Standard, Premium and Enterprise plans, priced as a flat fee plus user licences: by total users with access for employee apps, and by monthly active users for customer apps. There’s a free trial. See Whatfix pricing.
Cueston: a free plan (3 live guides, 1,000 monthly active users, 50 AI answers a month), then Launch at $39 a month billed yearly (15 live guides, 2,500 users, 500 AI answers), Ascent at $79 (unlimited guides, 10,000 users, 2,000 AI answers) and Orbit at $199 (50,000 users, 10,000 AI answers). Plans aren’t priced per seat. See Cueston pricing.
Moving from Whatfix to Cueston
- Install the Cueston snippet in your web app and identify users with the same ID and attributes you send to Whatfix.
- Rebuild flows, smart tips and task lists as tours, tooltips and checklists in the Cueston Chrome extension. There’s no import.
- Add your help docs so the AI chat can answer from them.
- Switch off each Whatfix item as its Cueston version goes live.
Frequently asked questions
Can Cueston guide employees in desktop or third-party apps?▾
No. Cueston runs in a web app you control through a snippet. For desktop apps or software your company buys rather than builds, Whatfix is the better fit.
Is Cueston cheaper than Whatfix?▾
We can’t say for certain: Whatfix doesn’t publish prices. Cueston’s plans are $0, $39, $79 and $199 a month billed yearly, listed on the pricing page.
Does Cueston have session replay?▾
No. Cueston has guide analytics and funnels. Whatfix sells session replay as an add-on to Product Analytics.