Stonly is a knowledge platform for customer service. It combines step-by-step interactive guides, a knowledge base and AI answers, and connects to help desks like Zendesk, Freshdesk, Salesforce and ServiceNow so agents can follow guides while they work a ticket. Guides can be embedded anywhere, including your own product. Plans are limited by guide views and team members.
Cueston starts from the product, not the help center. It shows tours, tooltips, banners, checklists and surveys inside your web app, targeted by what each user has done, with an AI chat that answers from your help docs and the product UI. It doesn’t have a knowledge base or a help desk.
| Feature | Cueston | Stonly |
|---|---|---|
| Starting price | Free plan; paid from $39/month | Free Basic plan; Small Business price not published |
| Priced by | Monthly active users | Guide views and team members |
| Free plan | 1,000 users, 3 live guides | 400 guide views a month, 5 guides, 1 team member |
| Knowledge base | No | Yes |
| Help desk integrations (Zendesk, Salesforce) | No | Enterprise plan |
| AI answers | Yes | Yes |
| Team members included | Not priced per seat | 5 on Small Business |
When Stonly is the better fit
- Your main goal is deflecting support tickets, and you want guides and a knowledge base in one place.
- Your support agents need guided troubleshooting inside Zendesk, Freshdesk or Salesforce.
- You publish help content in several languages, with SEO settings and PDF export.
- You want guides that live outside the product too, on your website or in your help center.
When Cueston is the better fit
- You want onboarding inside the product: tours and tooltips pointing at the real buttons, banners and checklists.
- You want to target guides by behaviour: events in the last 90 days, other guides seen or skipped, segments.
- You want to know whether a guide changed anything. Set a goal, hold back a control group and see results at 95% confidence on Ascent and Orbit.
- You want help offered when people struggle. Friction detection spots rage clicks, dead clicks and long pauses.
What each costs
Stonly: a free Basic plan with 400 guide views a month, 5 published guides and 1 team member. Small Business (for companies under 100 employees) has a 14-day free trial and includes 4,000 guide views, 5 team members and 1 knowledge base; its price isn’t shown on the pricing page. Enterprise is a custom plan with more views and team members, SSO, surveys and help desk integrations. See Stonly pricing.
Cueston: a free plan (3 live guides, 1,000 monthly active users, 50 AI answers a month), then Launch at $39 a month billed yearly (15 live guides, 2,500 users, 500 AI answers), Ascent at $79 (unlimited guides, 10,000 users, 2,000 AI answers) and Orbit at $199 (50,000 users, 10,000 AI answers). Plans aren’t priced per seat. See Cueston pricing.
Moving from Stonly to Cueston
- Keep your knowledge base where it is, and add those docs to Cueston so the AI chat can answer from them.
- Install the Cueston snippet and identify users with the same ID and attributes you send to Stonly.
- Rebuild in-product guides as tours and tooltips in the Cueston Chrome extension. There’s no import.
- Switch off each embedded Stonly guide as its Cueston version goes live.
Frequently asked questions
Does Cueston have a knowledge base?▾
No. Cueston reads your existing help docs so its AI chat can answer from them, but it doesn’t host a help center. Stonly does.
Is Cueston cheaper than Stonly?▾
It depends on your numbers, and Stonly doesn’t show its Small Business price. Both have free plans. Cueston’s paid plans are $39, $79 and $199 a month billed yearly and aren’t priced per seat.
Can Cueston help support agents inside Zendesk?▾
No. Cueston guides the users of your own web app. For agent guidance inside a help desk, Stonly is the better fit.