Jimo sells two products. Adoption Suite has product tours, hints, checklists, surveys and NPS, banners, a changelog, a resource center and a feedback widget, with segmentation, A/B testing and goal tracking. Adoption Agent is an in-app AI agent trained on your docs: users ask, it answers, shows them where to click, or does the step for them. Both are priced by monthly active users and seats are unlimited.
Cueston covers the same ground in one product: tours, tooltips, banners, checklists, surveys and announcements, plus an AI chat that answers users from your help docs and the product UI. The main difference is cost at the start. Cueston has a free plan and paid plans from $39 a month; Jimo’s Adoption Suite starts at $429.
| Feature | Cueston | Jimo |
|---|---|---|
| Starting price | Free plan; paid from $39/month | From $429/month billed yearly |
| Priced by | Monthly active users | Monthly active users |
| Tours and tooltips | Yes | Yes |
| Checklists | Yes | Yes |
| Banners | Yes | Yes |
| Surveys and NPS | Yes | Yes |
| A/B testing | Ascent and Orbit | Yes |
| AI chat for your users | Yes | Yes |
| AI answers included | 500 a month on Launch | 50 a month on Adoption Suite |
| Users on the entry plan | 2,500 | 2,000 |
When Jimo is the better fit
- You want an AI agent that can carry out steps for the user, not only answer and point. Jimo says its agent can do the task for them.
- You want a changelog, a feedback widget and a resource center in the same tool as your tours.
- You want tours drafted from a prompt and translated by AI. Jimo lists an AI flow generator and AI translations on Adoption Suite.
- You want unlimited tours, checklists and surveys on one plan, with unlimited seats and 4 environments.
When Cueston is the better fit
- You want to start free and pay less as you grow. Cueston’s paid plans start at $39 a month billed yearly; Jimo’s Adoption Suite at $429.
- You want more AI answers before you pay extra. Cueston Launch includes 500 a month and Ascent 2,000; Adoption Suite includes 50, and more needs Adoption Agent at $79 a month for 200.
- You want help offered when people struggle. Friction detection spots rage clicks, dead clicks and long pauses.
- You want to measure a guide against a control group of up to 50% and see results at 95% confidence.
What each costs
Jimo: Adoption Suite at $429 a month billed yearly ($536 monthly) with 2,000 monthly active users and 50 Adoption Agent requests a month. Extra users cost $24 per 1,000 up to 10,000, falling to $8 per 1,000 above 500,000. Adoption Agent on its own is $79 a month billed yearly ($99 monthly) for 200 requests, plus $19 per 100 more. Enterprise is quoted. There’s a one-month free trial. See Jimo pricing.
Cueston: a free plan (3 live guides, 1,000 monthly active users, 50 AI answers a month), then Launch at $39 a month billed yearly (15 live guides, 2,500 users, 500 AI answers), Ascent at $79 (unlimited guides, 10,000 users, 2,000 AI answers) and Orbit at $199 (50,000 users, 10,000 AI answers). Extra AI answers are $10 per 1,000. See Cueston pricing.
Moving from Jimo to Cueston
- Install the Cueston snippet and identify users with the same ID and attributes you send to Jimo.
- Connect your help docs so the AI chat answers from the same content as Jimo’s agent.
- Rebuild tours, hints, checklists and banners in the Cueston Chrome extension. There’s no import.
- Switch off each Jimo experience as its Cueston version goes live.
Frequently asked questions
Is Cueston’s AI chat the same as Jimo’s Adoption Agent?▾
They’re close. Both answer users in your app from your docs and guide them through the UI. Jimo also says its agent can do the task for the user. Cueston includes AI answers in every plan; Jimo includes 50 a month with Adoption Suite and sells more through Adoption Agent.
Is Cueston cheaper than Jimo?▾
Yes, at list price. Cueston’s paid plans are $39, $79 and $199 a month billed yearly; Jimo’s Adoption Suite starts at $429 with 2,000 monthly active users. Compare at your own user count.
Do either work in native mobile apps?▾
No. Both run in web apps, including on mobile browsers. Jimo says native iOS and Android apps aren’t supported, and Cueston has no native mobile SDK.