Gleap is mainly a customer support platform: live chat, a help center and an AI agent called Kai that answers tickets and can investigate code. Product tours, checklists and surveys come with the Team plan and up. AI is billed by usage from a prepaid balance, on top of the plan.
Cueston is built for in-app guidance: tours, tooltips, banners, checklists, surveys and announcements, plus an AI chat that answers users from your help docs and product UI. It doesn’t have live chat or a help desk. If your team answers support conversations, Gleap does that and Cueston doesn’t.
| Feature | Cueston | Gleap |
|---|---|---|
| Starting price | Free plan; paid from $39/month | From $29/month billed yearly |
| Cheapest plan with product tours | $39/month (Launch) | $149/month (Team) |
| Users on that plan | 2,500 | 100,000 |
| Product tours and checklists | Yes | Team plan and up |
| Surveys | Yes | Team plan and up |
| Live chat and help desk | No | Yes |
| AI billing | Monthly AI answers included | Prepaid usage balance |
| Seats | Not priced per seat | Unlimited from Team |
When Gleap is the better fit
- You want live chat, a help center and an AI support agent in the same tool as your tours. Cueston has no live chat or help desk.
- You have a lot of users. Gleap Team includes 100,000 monthly active users for $149 a month billed yearly; Cueston Orbit includes 50,000 for $199.
- You want AI that works on support tickets and your code, not only on questions inside the product.
When Cueston is the better fit
- You only need onboarding and guidance. Cueston’s tours start at $39 a month billed yearly; Gleap’s start on Team at $149. Gleap Starter ($29) doesn’t include tours.
- You want to start free. Cueston has a free plan with 3 live guides and 1,000 monthly active users.
- You want a predictable AI cost. Every Cueston plan includes a set number of AI answers a month; Gleap draws AI from a prepaid balance by usage.
- You want help offered when people struggle. Friction detection spots rage clicks, dead clicks and long pauses.
What each costs
Gleap: Starter at $29 a month billed yearly ($35 monthly) with 1 seat and live chat, Team at $149 ($179 monthly) with 100,000 monthly active users, unlimited seats, tours, surveys and a help center, Pro at $299 ($359 monthly) with 200,000 users, and Enterprise from $999. AI is billed by usage from a prepaid balance. See Gleap pricing.
Cueston: a free plan (3 live guides, 1,000 monthly active users, 50 AI answers a month), then Launch at $39 a month billed yearly (15 live guides, 2,500 users, 500 AI answers), Ascent at $79 (unlimited guides, 10,000 users, 2,000 AI answers) and Orbit at $199 (50,000 users, 10,000 AI answers). Extra AI answers are $10 per 1,000. See Cueston pricing.
Moving from Gleap to Cueston
- Decide what stays: if you use Gleap for live chat and tickets, you can keep it for support and move only tours to Cueston.
- Install the Cueston snippet and identify users with the same ID and attributes you send to Gleap.
- Rebuild tours, checklists and surveys in the Cueston Chrome extension. There’s no import.
- Switch off each Gleap tour as its Cueston version goes live.
Frequently asked questions
Does Cueston have live chat like Gleap?▾
No. Cueston has an AI chat that answers users from your help docs and product UI, but no live chat with your team and no ticketing. Many teams run Cueston next to their support tool.
Is Cueston cheaper than Gleap?▾
For product tours, yes at list price: Cueston starts at $39 a month billed yearly and Gleap’s tours start at $149. Gleap’s plans include far more monthly active users, so at large user counts Gleap can cost less.
Can I import my Gleap tours?▾
No. You rebuild them in the Cueston Chrome extension. Sending the same user ID and attributes keeps your targeting the same.